Refund Policy

Last updated: June 24, 2024

Introduction

At Stitch Vendor, we are committed to providing high-quality service to meet our customers' needs. However, if for any reason you are not completely satisfied with your purchase, here is our refund policy.

Conditions for Returns

You may return the product within 30 days of purchase if it is unused and in the same condition that you received it. The item must also be in the original packaging.

Exceptions

Some items are not eligible for return. Non-returnable items include:

• Personalized products

• Gift cards

• Used items or items not in their original packaging

• Discounted items or products purchased on sale

Return Process

To initiate a return, please contact us at support@stitchvendor.com. We require a receipt or proof of purchase. Upon receiving your return request, we will email you a confirmation along with instructions on where to send the returned goods. Customers are responsible for paying their own shipping costs for returning items.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The timing of the refund may vary based on your bank or credit card company.

Exchanges

If you wish to exchange an item, the process is similar to a return. The replacement item will be sent to you after we have received and inspected the returned item.

Contact Information

For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@stitchvendor.com or by mail using the details provided below:

Stitch Vendor